Telluride HybridCustomer Testimonials
My first experience last week was not the best but they redeemed themself by having a wonderful salesman named Josh Rios. He was NOT pushy, NOR was he just standing around doing nothing. I came in for a specific car and he immediately went to grab it and let me test drive with out any questions before, and had actual conversation with me during the test drive so i didnt get tense. When we returned he thoroughly showed every small detail and best parts about the car (unlike my first experience) he then talked us through the process IF i ... Read More DealerRater - Jun 28, 2026
I have been taking my vehicles to this dealership since 2004. I have worked with many service writers. Thankfully they have all listened to my concerns, and always fix the issues whether it's my Lincoln MKX or my previous 04 Kia Sorento. When I have not been able to pick them up before getting off work there is convenience of pain for the invoice over the phone and they will deliver it to my home. I am currently working with Ramon Baltzer, and he helped me find a part for my MKX that had been out of stock for over 6 months. ... Read More DealerRater - Jun 24, 2026
Dealer was well organized and easily accessible. The staff was friendly and informative.well done
Great service today and Heather was a great help. I would highly recommend this service department
Natalie Reite worked with me to find the exact vehicle I was looking for. It took a few weeks for delivery but the wait was worth it. Once the vehicle arrived, I was in and out of the dealership in less than 90 minutes. It was the easiest lease I’ve ever signed.
Fantastic customer service. Paulina & Mr. Walker were very helpful. The gentleman who took care of me & finance was kind & helpful.
I wasn’t sure what I was looking for and Don was very helpful and knowledgeable. After finding the vehicle I wanted the sales team was helpful in working with me on what I could afford. This was not expected but Very much appreciated.
My service advisor Lucas was kind, patient, and thorough. I appreciate the care my car and I receive at this location.
They explained everything they did and checked out on my car and told me that I needed to charge the car often
Manuel in the service department is top notch when it comes to taking care of your vehicle.
Great service, super professional, and valued my time. Second car we purchased from this dealership this year.
Very professional, sharp dealership. The staff was positive and very friendly. Recommend this dealership if interested in a Kia or Ford.
Very helpful, nice and easy process definitely going back for all my car needs thank you guys
Thank you for a wonderful car buying experience. Your staff, from the salesman on down were all kind, professional, and made me feel valued as a customer without being overly pushy. I will recommend your dealership for sure.
Service is timely, and accurate, constantly informing me of status of my vehicle. Thank you
If you’re going to this dealership, speak with Akhan! He is so helpful and straightforward with you. If didn’t try to upsell us and he showed us the trim we wanted worked with our budget and was able to get us into a car that day.
Tach was amazing! Thats why I keep coming back.this will be my 5th lease.
This dealership had great service and friendly agents behind the counter. I would come back for service again.
Manuel Castro was a terrific consultant. I was checked in smoothly and he let me know the cars progress and even loaned me a phone charger while I was waiting.
Fast and conveniente service very knowledgeable service advisor and good price will be back soon
Modar and the finance man were excellent to work with. Never felt pressured. Love the car
Process smooth and easy salesman knew his cars. Good selection of vehicles. Clean and organized.
They really good in their job especially Sam Very fast m so thankful for all crew
This dealership was so clean and comfortable. The staff was absolutely amazing but more so our salesman, Francisco who helped assist me with purchasing my brand new car. I was referred by a friend and I am so happy I was able to experience a pleasant encounter after having a horrible experience elsewhere.
My Service at Kearney Mesa Kia did not disappoint. Virginia Helu made my experience smooth and very satisfactory. She is an incredibly customer service oriented person. The dealership should me happy to have her as an employee and give her a raise. Nothing better than to have the dedication and commitment to customer service. Thank you Virginia for your outstanding work. Appreciate your help.
The team at KIA of Kearney Mesa is wonderful, professional, courteous and efficient. Excellent customer service.
Purchased my car here and I get my services here. On this particular visit, the wait to check in was a little long, but overall the liaison was polite and I like that they do everything by text. They also charge a service fee for using your credit card which is getting way too common. I used a debit card to avoid the fee. There are lots of restaurants, shops and cafes in the area to go to while you’re waiting.
This is the best experience I have ever had with a car dealership and a service department.
I had a great experience here. He treat their customers with so much respect and make you feel right at home. It’s easily the most comfortable car buying experience I’ve ever had.
One of the easiest and quickest car purchases I have ever made. I inquired online, received a response in a matter of minutes, and the deal was done quick. Highly recommend this dealer!
Sam was courteous and efficient Should not delete uber or Lyft for customers. It's a need convenience
The sales person, Peterson, was respectful and professional. He made the experience enjoyable and we will consider returning.
Kearny Mesa Kia contacted me for a recall and got me in and out very quickly. The entire staff was very friendly and professional.
Tyler was the person I worked with at Kearny Mesa Kia! He was extremely helpful and patient with me while I worked through my questions and concerns. He worked hard with his manager to get me to the price point t needed to purchase my new Kia Sportage. The entire team was kind and helpful..
Friendly, helpful, and honest. When I arrived for my appointment I was informed that their systems where down and they did everything to get me in and service completed in a timely manner. Many thanks to not only the staff, but the IT people supporting the dealership as well.
5 Star Above and beyond expectations of dreaded dealership negotiations and finalizing of the purchase of my 2022 Toyota Mirai. From beginning to end very professional. Friendly. Informative. Patient. DJ (sales) was AWESOME! Highly recommend Kearny KIA above all other dealerships in San Diego county. Thank you to them AND CC4A! Happy owner/Driver
Sam Alsaigh introduced himself and was courteous and thorough. He also offered a $25 Uber and free car wash. He kept me updated with the work. Work was completed in a reasonable amount of time. Waiting room has good refreshments and room.
They were extremely welcoming and helped us from the second we walked through the front door to the moment I drove away in my new Kia Sportage! Would definitely recommend to family and friends.
Usually dread taking my car in but Megan made it easy she was polite, professional, thorough, and very responsive.
I luckily got Vanessa as my person of contact. She was wonderful to work with. I will definitely ask for her every time I come in for my car. She was kind and professional, as well as very easy to work with. She kept me updated on everything I needed to do. And I am very happy. Thank you
They care. Hard workers. Reasonable prices. I purchased my KIA there and had excellent service upkeep with reliable results. I am so appreciative!
Manuel was very helpful and kept me the loop of what is going on. He even gave me a discount on the service for brake pads, rotors and brake oils for both front and back
The workers make this place what it is. It’s a great experience every single time! Sam was the one who helped me and honestly he was great!
Adam the GSM and Daniel Park were incredible! They worked within our budget goals and made it happen for us. I’ve never been happier with my new Telluride.
I was there to have my horn fixed, I've been without a horn for over a month. Your technicians had to email the engineers and ask them how to fix it. Since they didn't respond there was nothing your people could do. Kia is now buying my car back because it more than qualifies for the buy back program. I have spent a lot of hours at your dealership with multiple work orders..Monday I'll be back there hopefully someone can fix the dam horn. I've almost been in 2 accidents because my horn didn't work. ... Read More DealerRater - Mar 29, 2026
Auto service has always been somewhat reasonably priced and very thorough but some employees could use attitude adjustments.
Excellent, friendly outstanding service. Ten out of ten, highly recommend. Let go team Kearny Kia
I had a great experience buying my Kia Sorento! They were not push and so helpful
It was a pleasant experience. Our salesmen wasn't pushy. We liked him. He did a great job.
Great experience. Matt L. was a straight shooter, enjoyable to work with, and got me in and out in under two hours. Hard to beat that. Will definitely be back!
I always take my 2022 Niro here, have had no issues and great food places and markets in walking distance. Also my work is in walking distance so I can't complain.
Mr Mo. Was awesome and upfront. I got approved and left with a car. I never expected it. He walked me thru it, all though I did want a suv but other then that I'm happy. Ty you guys
Daniel Park was amazing, and we greatly appreciate all his help! He took the time to show us a vehicle that fit for our family needs. Thank you!
DJ and the manager were amazing! They patiently explained everything and made the whole process smooth and easy. I’m so happy with my new Kia Seltos and their excellent, friendly service. Highly recommend!
Their service department is great and professional always brought my vehicles here no problems and if there were any issues they would call me and response quickly to my text messages when they have my vehicle in service. They even caught a small leak in my engine before my factory warranty ended and fix the issue. So they really do a great inspection of the vehicle every time I bring in my vehicles.
Everyone at the dealership was courteous, especially our representative. Job was done promptly as promised.
we had such a great experience! Francisco is the one that helped us. He made the experiment super effortless. There is no haggle. He got us in and out of there and got us a really good price. Super happy with the outcome give him a raise and PTO he deserves it. He’s a good kid. He’s gonna do great things loved his energy, very personable and positive!
The transaction went very well. Steven made us feel we are an important customer and did not make us feel intimidated or pressured at all. He explained everything in detail. Every staff we bump into were all kind and not snob at all. They’ll talk to you with a bright smile. out of all car dealers we went to, the Kia Kearny branch is the best service provider in my personal opinion. 👍🏻 ai appreciate Steven so much and the rest including Manuel.
Sam, the service advisor, was fantastic. He communicated with me throughout the process of getting my Kia repaired. Not once did I have to initiate follow up calls or texts. He is a much needed improvement from my previous service advisor.
Great experience at this dealership! The staff was friendly, helpful, and made the whole process quick and easy. I never felt pressured and they helped me find a great car at a good price. Highly recommend!
The personnels greet and smile. They did a recall on my car about emissions software updates and also changed oil and filter. No complaints.
Brought my ev9 in for service. Everything went smoothly and my car was ready in the time stated.
The service and customer care received when I brought my Kia Niro in for service maintenance at Kearny Mesa Kia/Ford was on another level. I’m grateful for the kindness and attention received from service staff, especially from Service Advisor and team member, Vanessa, who was really attentive, friendly and most helpful and made my visit a most pleasant experience. 5 stars!!! ⭐️⭐️⭐️⭐️⭐️
Some of the best customer service ever. Quick, efficient and friendly. Donovan was a great rep. We need a new car and will be going the Kearny Kia!
Im very upset with the service team because for the 2nd time my wheel locks are gone again the 1st time I went to go get it but the 2nd time I was accused of lying about it I've bought 5 kias from the same dealership
Great service department. Fast, honest and reliable service advisor. Keep you up to date and informed on your vehicle.
I had a mixed experience at this dealership. Some of the sales staff were friendly and helpful. Daniel and Jon W were especially great to work with and made the process smoother. However, working with the sales manager was difficult due to constant back-and-forth communication. While I did purchase my car, I would recommend working directly with Daniel or Jon W if possible.
Easy online service scheduling. Check-in and drop-off was fast. Updates received by LaDrell including Uber voucher were amazing. Pickup and payment was efficient.
Sales person Josh was a pleasure to work with and found the exact vehicle at the right price we were looking for. Ask for Josh when you visit the dealership. F and I rep was also very professional and got us set very quickly. Good guys work at Kearny Mesa Ford and Kia. They’ll treat you right.
We had our car in for an oil change, a recall software update issue and tire alignment.
It was a long wait for these items which is usually how it goes when we bring our car in for any type of service with Kia.
The only difference worth mentioning was our service advisor.
Vanessa Woods greeted us warmly, and took time to answer our questions and address the issues.
Our interactions with her were positive and we appreciated her friendly demeanor!
She was a breath of fresh air and we would absolutely be willing to deal with her again!
Thank ... Read More DealerRater - Feb 22, 2026
I moved very recently from South Orange County to San Diego. I must say that my first visit to this dealership was excellent. The service was prompt and I would like to commend my service advisor, Vanessa for seeking me out and keeping me informed. I would also like to give a shout out to the advisor who sits to the right of her for offering and helping me replace my windshield wipers. Long story short I have no need to look for another dealership while I reside in San Diego.
Have been a customer for over 10 years. Have always been so impressed and pleased with their professionalism and sincerity. Megan is exceptional!
Great Customer Service! The team was amazing any and all questions I had were answered in a quick and easy manner.
Had a standard oil change, filter and tire rotation. I received a video from the dealership on how my car rated for tires and other stuff under the car. They sent a link so that I could approve a filter replacement. Very cool and easy.
Service staff is always friendly and keeps me informed on the status of my vehicle.
Very friendly Attention to your needs They are patient You can ask any questions Sales manager will work with you Top of the line service They make you feel like family
Mohammad was so helpful and explained the deal, he did his best to lower the monthly payment
Don was so wonderful to work with! He made the car buying process super straightforward, was extremely funny and was able to get us a great deal!
Everyone one was very professional and helpful. I really appreciated the valet service pickup and delivery
The staff,specifically Virginia Helu was friendly snd helpful,She explained well what needs to be done with my car.
I was very happy with the whole purchase process at Kearny Mesa Kia. We agreed to terms over email, and when I arrived to complete the sale, the vehicle was ready, the paperwork was quickly completed, and I drove away with my new car.
Excellent communication. Fair pricing. Took my car in for service and an issue I was having with trim fading and they went to bat for with the manufacturer. Outstanding result!
Transparent and I had a really smooth experience here. The dealer was honest, transparent, and extremely patient while walking me through all the details. They took the time to explain things clearly and never rushed me into a decision. It made the whole buying process stress-free. Highly recommend!
I had a warning light on my car. After a day, they figured out it was the oxygen sensor and also inspected the car, recommending some other work. That's when it got confusing. One report said the tires had 3/32 tread left and should be replaced. Another report said 8/32. The engine clutch actuator fluid was recommended to be replaced, but the description talked about an air filter. I didn't have them do either of those. They did fix the original problem.
I took in my car for warranty service. I dropped it off a day early and had to wait 40 minutes before I was able to drop it off. Someone finally took me into the service writer area after he saw me waiting for so long. The service writer said that whoever checked me in did not put something in the computer that said that I was waiting? It was weird because no one else was in there. Anyway the service writer said that if this isn't warranty service then it will cost me $300 for the diagnostic after I had ... Read More DealerRater - Jan 25, 2026
the dealership was very busy yet the salesman Clemente took the time to show us various vehicles we settled on the one we purchased and were never rushed or pushed into making our choice
Vanessa is always courteous, professional and trustworthy. I’m very happy with the consistent level of performance.
Great experience from making appointment and getting questions answered about service needed and warranty information in advance, to customer service during check in and check out.
Everything was extremely easy, and the associate that assisted me Tach, was extremely helpful, down to even setting my phone to connect with my car. Second time purchasing a car with them and honestly would gladly do it again.
This review is regarding the service department.
This was my third Kia, and this experience ensured it will be my last.
My 2020 Kia with just 47k miles (2nd owner) suffered a catastrophic engine failure, a known issue. To be clear, the service representative was courteous and stated he advocated on my behalf. Despite providing maintenance records, I was accused of improper maintenance, and the service department, the district manager and KIA corporate denied any goodwill coverage while presenting a $12,000 engine replacement quote as my only option. My vehicle was at Kia Kearny Mesa for 3 months.
As a repeat Kia customer, ... Read More DealerRater - Jan 21, 2026
Dealer did not fully disclose hidden fee’s (the karr security system) during price negations and credit check. I did not learn of the mandatory $2,730 security system installed on my vehicle until I met with the finance manager which was a complete surprise and something I did not agree to during the original price negotiations.
Kearny Mesa was the best dealership we have been to. Been shopping for over a week and saw many different dealerships. This was the best one we walked into and made the sale.
I’ve been coming to Kearny Mesa Kia for years and have never been disappointed. My recent visit with the service department was due to a slight defect with my Kia Soul.. The service department got me in within a week and did a great job. Felipe was professional, thorough and communication was excellent throughout the process.
They were great to deal with and we would go back for another vehicle when the time comes
Every visit I've had is consistently great with regard to speed and communication. No pressure at all.
Best dealership here in San Diego. I’m always treated well on every visit, been getting my car maintenance since I purchased the vehicle
Tyler, Kelly, and Francisco were so awesome! Everyone was incredibly kind and welcoming. They helped me walk out with a vehicle that was totally unexpected!
I have brought my car to this dealer for service and maintenance for a couple of years now and have never had any issues or negative experience. Staff and service are great and prices are reasonable. I would not go anywhere else.
I received friendly and quick service at the dealership. Thank you, Virginia! Will be coming back.
The building is clean and bright. Free beverages. The staff is very helpful and friendly. I felt very welcomed,
